86% of Internet Searchers Check Reviews
Before Calling a Potential Service Provider.
Yes, Even Your Referrals.
Your business is only as successful as its reputation. You know that, and that’s why you’re here.
Maybe you have gotten some good reviews, but need to know how to scale up your efforts. Or perhaps you’re annoyed that Yelp’s mysterious algorithm randomly decided to not show some of your good reviews.
There’s also the chance that you’re frustrated that somebody who isn’t a client or in any way affiliated with you left horrible reviews on Google.
Reputation Management Services
We’ve seen it all. No matter what your reputation scenario, chances are we’ve been there and done that.
What is a local citation?
In addition to having helped hundreds of small businesses over the years navigate these new and choppy waters, each of our team has owned businesses in the past, and we’ve experienced the good, bad, and really ugly sides of the online reputation spectrum.
We know what you’re going through. We know the pain. We know the financial implications. And we know how to get you on the right path better than anybody else out there.
Like much else in the online realm, consistency is key. And this certainly holds true with acquiring more positive reviews from happy customers/clients. We’ve seen it all. No matter what your reputation scenario, chances are we’ve been there and done that.
Most companies we meet say they have a review process in place. Typically (about 90% of the time) that process looks like this:
- Provide services for client
- Close out account
- Two weeks later send one email asking for them to leave a review
- Cross fingers and hope somebody takes time out of their day to leave yet another review
Who Needs Review Services??
While this is better than nothing, there are a few problems with this review system. First, people are bombarded daily with people asking for reviews. And people’s time and attention is minimal. Therefore, your email likely comes across as a chore for the client to complete.
Don’t give them a chore, offer them the opportunity to help somebody else who’s in their shoes. We have a few blog posts on that very topic, as well as a template email that makes it dumb simple to generate more reviews.
Further, most companies only contact the person once, assuming that more engagement is annoying. While a small percent of your clients might find it annoying, there are ways to execute this for a positive yield. We work with you to set up an automated system that gently nudges happy clients to provide some feedback. We space these communications out over a period of a few weeks, so it is not obtrusive or intrusive.
Review Management Services
BDV founder, Joshua Corbelli, has written regularly on the best ways to handle getting new reviews and handling negative reviews online.
More Good Reviews Crushes Fewer Bad Reviews – Tip: Get More Good Reviews
If you were to take away one key point, it’s this: Always engage with your reviews, whether good or bad. We consult with companies to craft the right language around handling negative reviews effectively without inviting a rabbit-hole discussion in an online forum.
Remember, the best way to deal with negative reviews is to continually get more positive reviews. We can help you achieve this with minimal effort on your part.
Affordable Reputation Management Plans
you don't have to smash the piggy bank to get real results - we have plans to fit every budget
We know what it’s like to run a small business. From the freedom to carve your own path, to the satisfaction of building something from scratch, to the stresses of expense management, we’ve been in your shoes. That’s why we offer reasonably-pried Search Engine Optimization plans for every budget.